Welcome to the Rampart Ops Help Center. We aim to provide you with the support and information you need to utilize our services effectively. Here, you’ll find guidance on key topics, including how to get started, manage your account, and where to turn if you need further assistance.

Getting Started with Rampart Ops

How to Subscribe

To begin receiving SMS alerts from Rampart Ops:

• Account Creation: During the sign-up process on the Rampart Ops app or website, look for the option to opt-in to SMS alerts.
• Opt-In: Check the box to opt-in and provide your mobile number for alerts.
• Confirmation SMS: We will send you a confirmation SMS. Reply "YES" to confirm your subscription.

Understanding Alerts

Rampart Ops alerts are designed to inform you about important account activities and updates. Alerts you might receive include:

• Security Alert: Notifications of any unusual activity or security notices concerning your account.
• Account Update: Information about completed audits, updates, or changes to your account settings.

Managing Your Account

Update Preferences

You can update your alert preferences or personal details at any time:

1. Log In: Access your account through the Rampart Ops app or website.
2. Settings: Navigate to the account settings section.
3. Adjustments: Here, you can change your contact information, alert preferences, and more.

Opting Out

If you decide you no longer wish to receive SMS alerts:

• Simply reply "STOP" to any of our messages.
• Alternatively, you can adjust your preferences in the account settings to unsubscribe from SMS alerts.

Support and Assistance

Frequently Asked Questions (FAQs)

Q: Can I choose the types of alerts I receive?

A: Yes, you can customize your alert preferences in the account settings section of the app or website.

Q: What should I do if I receive an alert about unrecognized activity?

A: Follow the instructions in the alert to review the activity. If it wasn’t you, contact us immediately at support@rampartops.com.

Troubleshooting

I'm not receiving alerts

Check your account settings to ensure you’ve opted into alerts and that your contact information is up to date.

I received an unrecognized alert

Do not respond to the alert. Contact our support team directly for verification.

Contact Us

For any questions, concerns, or feedback, please reach out to us:

• Email: support@rampartops.com - Our support team is here to assist you with any inquiries or issues you may encounter.

SMS Help

Need immediate help related to SMS alerts?

• Text "HELP" anytime to receive more information about managing your SMS subscription, including how to update preferences or unsubscribe.

Thank you for using Rampart Ops. We’re dedicated to ensuring your experience is seamless and secure.